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Job Details

Bureau Data Analyst

£24,089 , Permanent

Posted: 20 hours ago

Description:

Role: Bureau Data Analyst

Salary: £24,089

Location: Kings Hill/ Hybrid

About Commercial Services Group

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of over £400m, 800 staff and five trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services and People Services.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

The role

The Bureau Data Analyst is accountable for providing data analysis helping LASER Bureau customers to achieve their energy management targets. LASER's Bureau services are key to helping customers understand their utility usage patterns and associated carbon emissions and costs.

The Bureau Data Analyst will apply industry knowledge and provide tailored reporting which supports customers against their specific challenges and mandated reporting requirements. The Bureau Data Analyst will also deliver proactive advice to customers around anomalies within the reports (e.g. higher energy usage than expected) and signpost them to how the anomalies can be investigated and resolved. The Bureau Data Analyst will perform Quality Assurance checks on standard reporting and data before being shared with the customer.

The Bureau Data Analyst will collaborate with internal and external stakeholders to identify and resolve any blockers preventing proactive reporting.

Key Duties

  • Proactively communicate with Bureau customers, providing support and advice by telephone, email and attending meetings where necessary.
  • Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication.
  • Identify and assess Bureau customers' needs and requirements to create and provide bespoke reporting and management information.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Follow Quality Assurance processes to ensure standard and bespoke reporting is precise and accurate before being provided to Bureau customers.
  • Analyse energy data for allocated Bureau Customers using M&T software; reviewing and highlighting anomalies or unusual patterns, providing advice to resolve areas of concern.
  • Raise queries with customers and suppliers to resolve data anomalies and concerns.
  • Work with the Customer Service Team to collaboratively manage your customers and provide a value added service.
  • Work closely and proactively communicate with the Data Quality Analysts to deliver an excellent all-round end to end Bureau service.
  • Use M&T software and Microsoft packages to analyse produce graphs and reports detailing validation results, energy usage and cost.
  • Develop an understanding of relevant energy policies, such as the Streamlined Energy Carbon Reporting (SECR).
  • Help promote the Energy Bureau service to existing and potential new customers
  • Develop and maintain an awareness of the energy industry and significant national and international policies relating to Climate Change. Attend training events and seminars as appropriate.
  • Think innovatively and identify and put forward suggestions for process improvements across the team and LASER as a whole.

What you need

  • An understanding of the Energy Industry
  • Detailed understanding or energy, water and carbon reporting methodologies
  • Analytical thinking and problem solving
  • Experience of dealing suppliers and internal stakeholders
  • Experience of delivering customer reporting outputs to a tight schedule
  • Detailed understanding or energy, water and carbon reporting methodologies
  • Analytical thinking and problem solving
  • Experience of dealing suppliers and internal stakeholders
  • Experience of team working and developing internal relationships
  • Experience in meeting and exceeding KPIs
  • Experience of managing large data sets in a timely and accurate manner
  • Experience of delivering customer reporting outputs to a tight schedule

What CSG has to offer you!

  • 25 days holiday, plus bank holidays
  • Birthday off work
  • Life assurance cover
  • Company pension
  • Flexible first, hybrid working
  • A culture of progression & development
  • Shopping discounts & retailer offers
  • Team & company events
  • eLearning portal
  • EAP programme
  • Referral scheme
  • Health & Wellbeing platform
  • Health Cash Plan initiative
  • Discounted gym membership

Job Details

1583722381
Kent, United Kingdom
Permanent
£24,089