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Business/Data Analyst

London, United Kingdom, £ £ 500.00-525.00 Daily Daily, Contract


Business/Data Analyst

As a Business Analyst, candidate will be responsible for:

* Understand the current "as is processes"

* Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes

* Leading various ITSM customer working and focus groups to solicit requirements

* Direct interaction with customers - as well as on and off-shore development teams

* Identify areas of process and tooling improvement

* Ensure gaps are clearly defined and assessed

* Functional specification of "target state" processes

* Work closely with the development teams throughout all phases

* Produce test strategies and engage actively in the testing phase

* Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements

* Work closely with BA's in other ITSM streams

* Take an active role in customer and stakeholder engagement sessions

* Take respective ownership throughout the project lifecycle

* Ongoing involvement in continuous improvement of operating process and toolset enhancement

* Conversant with Agile methods including SRUM

Holds working knowledge in concepts and practices of Management:

* Can identify and map stakeholders of the project

* Demonstrates initiative and competence; supports and encourages positive working behaviours in others

* Effectively delegates tasks; provides examples of own ability to shift well from task to task

* Experienced in working in a team, creating and managing project plans

* Knows the objectives, initiatives and issues of their team & department and can use this to prioritise work

* Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform

* Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue

* Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas

* In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

* Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions

* Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates

* Can manage the trade-offs of business analysis within time / cost / quality constraints

* Is up to date with developments in individual area of expertise

Job Details

Not Specified
London, United Kingdom
£ £ 500.00-525.00 Daily Daily