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Commercial Data Analyst

Sussex, United Kingdom, £ £ 40000.00-40000.00 Annual Annual, Permanent


Commercial Data Analyst


West Sussex


Our client is looking for a Commercial Data Analyst, who will sit within the commercial and marketing team, more specifically the retention team, supporting the development and execution of the customer retention strategy. You will be reporting using MI and Dashboards.

The Successful Commercial Data Analyst will deliver trading performance data analysis against key metrics around Customer retention. In addition, the candidate will be responsible for the manipulation of data, providing insight and creating forecast models based on trends.

Key responsibilities as a Commercial Data Analyst :

  • Be the commercial SME on retention processes (retention, MTA and cancellation) to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines
  • Using SQL, SAS, Power BI and Excel for data analysis and manipulation
  • Support the development of the group's customer retention strategy across multiple business functions
  • Support the delivery of the groups customer retention commercial plan with a strong focus on minimising cancellation rates and maximising renewal retention rates.
  • Lead tactical commercial initiatives and cross functional teams to deliver new capability or improvements in retention performance
  • Business lead on strategic projects that support the customer retention strategy or deliver better controls in our core business processes
  • Collate information, data and market intelligence from multiple sources and create insight to optimise trading activities and support new strategies
  • Report on business performance and proactively deal with emerging issues or exploiting opportunities
  • Proactively develop new strategies and initiatives from concept to commercialisation to drive the retention change agenda
  • Support the retention forecasting, budget and retrospective analysis processes
  • Support the maintenance of the risk register (as applicable), providing evidence and commentary for controls, updates for mitigating actions and maintaining control matrices and attestations.

Key Competencies needed as a Successful Commercial Data Analyst :

  • Highly numerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendations
  • Experience of working within a highly regulated sector
  • Previous experience within a product management, commercial or marketing role
  • Insurance/financial services industry, its products and key regulations ideal or subscription based businesses
  • Exposure to senior management level and above in a customer-focused business
  • Knowledge of FCA requirements (including TCF)
  • Excellent communication & presentation skills, both verbal and written
  • Ability to lead teams and champion the customer retention agenda
  • Strong organisational & planning skills
  • Be confident in prioritising and balancing competing work streams
  • Advanced working knowledge of Microsoft products, particularly Word & Excel

Please Apply as directed

Job Details

Not Specified
Sussex, United Kingdom
£ £ 40000.00-40000.00 Annual Annual