Job Details

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CRM Data Analyst

Stockport, Cheshire, United Kingdom, £ £ - Annual Annual, Permanent


Vitality, CRM Data Analyst, Stockport, £Competitive + Bonus + Benefits

We\'re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we\'re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you\'ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs and access to our full range of partners and rewards.

It\'s what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.

As ourCRM Data Analyst, you\'ll get the benefits our members enjoy, including

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme - Apple Watch, Ocado, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 Days annual leave + Bank holidays + option to buy and sell 5 more.

- Flexible benefits package

- Internal incentives, competitions and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

Our CRM Data Analyst will support the Sales and Retention departments by administering data and audit processes.

Responsibilities as ourCRM Data Analyst:

- Support the business through the provision of campaign data for dialling through the use of SQL and the CRM/Dialler

- Manage and manipulate of data in SQL and Excel to support operational reporting and analysis

- Maintain and develop current data audit processes to effectively manage potential risks and data quality

- Liaise with outsourced operations to ensure work is carried out within established processes

- Manage the team mailboxes to agreed SLAs

- Responsible for documentation of new and existing processes

- Develop CRM/Dialler systems and processes to meet business needs.

- Provision of campaign analysis on data performance to senior stakeholders

- Apply regulatory requirements to systems and data (GDPR, TPS, PECR)

- Design and maintain the system dashboard

What we\'re looking for in our CRM Data Analyst:


- Advanced knowledge of SQL database management and querying

- Excellent administration and organisational skills

- High attention to detail with strong written and verbal communications skills

- Ability to interact with managers and team members at all levels

- Ability to work alone or as part of a wider team

- Ability to adapt to given tasks outside of role


- Previous experience of administrating a CRM and/or dialler

- Ability to use SSIS and/or SSAS

- The use of visualisation tools for data analysis such as Tableau and Spotfire

- Design and use of data Cubes

Working for Vitality as our CRM Data Analyst, you\'ll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

Closing Date: Friday 28th February 2020

If you feel you have the skills and experience to become our CRM Data Analyst, thenplease click \'apply\' today.

Job Details

Full Time
Stockport, Cheshire, United Kingdom
£ £ - Annual Annual