Job Details

CRM / Data Analyst

Preston, Derbyshire, United Kingdom, £28,000 - £32,000 , Permanent

Posted: 10 hours ago


The CRM / Data Analyst is responsible for the efficient and effective administration, analysis, coordination, and reporting of the administration function for the companies CRM system.

Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK's largest private training providers.

The purpose of the role is to provide day to day management of the business CRM, including managing a database of customer contacts and communications, transferring data and making sure the system is robust and all required users are trained and using this appropriately to enable effective decisions to be taken.

The successful candidate will undertake the following main Duties and Responsibilities:

Responsible for maintaining the Workbooks CRM system including updates, enhancements, building reports, managing dashboards, workflows and security.

Create and develop meaningful data and reporting to enable visibility on performance and position in all aspects relevant to the business.

To write and create reports through existing software (WorkBooks), to meet the changing needs of the business.

To analyse data, undertake audits to enable visibility of performance at a local and business level.

Undertake frequent data cleansing to ensure the group is protected in line with funding & GDPR requirements.

To develop, keep updated relevant guidance aligned to administrative requirements of the CRM.

To manage the reporting of KPIs in relation to daily, weekly, and monthly performance targets.

To work in conjunction with the Sales functions to ensure reporting is robust, available, and delivered within a timely manner.

To provide CPD and working practice with the users and stakeholders, ensuring processes are aligned to the knowledge, skills and development needed for users.

Utilise automated platforms (Workbooks and PICs to bring efficiencies across reporting).

To work with colleagues to consistently improve internal practices, procedures, and procedures to provide an efficient and effective service.

To always represent the company in a professional manner.

Any other duties as deemed necessary by the line manager.

The ideal candidate must possess the following Skills, Experience and Qualities:

Previous experience of CRM administration

Previous experience of data analyst activity

Previous experience of data analysis and report writing.

Excellent ICT skills, particularly with Microsoft packages

Strong communication and interpersonal skills

Strong attention to detail

Able to follow processes.

Enthusiasm in the workplace

Work well under pressure.

The ideal candidate must possess the following qualifications:

Educated to a minimum of GCSE grade C in English and Maths or equivalent.

In return, Skills People Group will give you:

A competitive salary

23 days holiday + Bank Holidays along with 2 extra days annual leave after 2 years' service

Employer contributory pension scheme

A challenging and rewarding role in a successful and growing business.

The opportunity to grow with a business.

Other details:

You will report to the Commercial Team Leader

You will be office based at Chesterfield

Equality and Diversity

It is the responsibility of the post holder to promote equality and diversity throughout the Group.

The post holder will undertake their duties in full accordance with the Group's policies and procedures relating to equal opportunity and diversity.

Health and Safety

To promote health, safety and welfare throughout the Group.

To undertake their duties and responsibilities in full accordance with the Group's Health and Safety Policy and Procedures.

Safeguarding Children and Vulnerable Adults

It is the responsibility of the post holder to commit to safeguarding and promoting the welfare of children and vulnerable adults within the organisation.

The post holder will undertake their duties in full accordance with the Group's policies and procedures relating to safeguarding and promoting the welfare of children and vulnerable adults, e.g. dealing with learner issues i.e. safeguarding and referring on to specialist staff.

This position is subject to an enhanced criminal records check from the Disclosure & Barring Service (DBS) and will be subject to satisfactory clearance of this check.

If this position is classed as Regulated Activity, it is subject to an Adult & Child barring check.


The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that over time, the nature of individual jobs will inevitably change; existing duties may be lost, and other duties may be gained without changing the general character of the duties of the level of responsibility entailed. Consequently, the Group will expect to revise this job description from time to time and will consult with the post holder at the appropriate time

Job Details

Preston, Derbyshire, United Kingdom
£28,000 - £32,000