Job Details

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CRM Data Analyst

Watford, Hertfordshire, United Kingdom, £ £ - Annual Annual, Permanent


Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail?

Are you highly organised and self-motivated with a proven ability to prioritise effectively and meet deadlines under pressure?

Do you have experience using SQL or Data Science Tools?

If you have answered yes to these questions, Majestic Wine would be delighted to hear from you!

The Role

As Majestic Wines CRM Data Analyst, you will be responsible for generating meaningful actionable insights that help us understand our customers, increase engagement, drive sales and improve customer experience as well as provide customer group selections/segments to use in marketing communications.

Key Responsibilities:

  • Data Analysis
  • Utilise the database to provide robust and accurate customer forecasts at strategic segment level
  • Maintain and update customer forecasting model to ensure it is based on the latest up to date performance data
  • Provide insightful analytics to answer key business questions
  • Provide meaningful customer data to support new store planning and manage ongoing review of new store performance at customer level

Customer Database

  • Support the Customer and Data Analytics Manager in the day to day running of the customer database
  • Production of store call lists including bringing in automation to the process
  • Monitor the regular data transfer processes to ensure accuracy and integrity of the data particularly around the Single Customer View
  • In conjunction with our Customer Contact team and stores ensure all escalated customer contact preference requests are actioned in line with GDPR
  • In conjunction with CRM team provide customer selections for agreed activity specifically DM and email

Knowledge & Skills Required:

  • Graduate Degree in Mathematics, Science or Economics essential
  • 2-4 yrs of SQL data experience
  • In depth experience of data visualisation tools such as Tableau or Power BI, or experience data science tools such as Python or R an advantage
  • Strong multi-tasking skills & attention to detail
  • Analytical and methodical problem solver with a high attention to detail

Who are we?

Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believe there is still a key role of a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast-paced retail environment. More information can be found at

In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status.


  • A competitive salary
  • Performance related bonus
  • Up to 20% Staff Discount
  • 21 Days Holiday per year and we also have a Holiday Purchase Scheme
  • Life assurance 3x your salary
  • Contributory pension
  • Free parking on site
  • An unparalleled fun company culture that's focused on empowering and developing our employees

Job Specifics:

  • Contract Type: Permanent
  • Location: Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office

??We are proud to offer a new Agile Working Policy for Support Centre colleagues; a blend of office and home working which will include a number of days working at the Majestic Office (post CV19 lockdown restrictions)

We look forward to receiving your application! #ProudtobeMajestic

No Agencies Please - We thank you for your interest in working with Majestic Wine, however, we have a PSL who will be supporting us if needed. We will not pay fees or acknowledge any CV's supplied to Majestic Wine unless you have been briefed on the role by a member of our Talent Team.

Job Details

Not Specified
Watford, Hertfordshire, United Kingdom
£ £ - Annual Annual