Job Details

Customer Data Analyst

£33,000 , Permanent

Posted: 21 hours ago


Are you a successful Data Analyst with experience in CRM within the Retail Sector?


Customer Data Analyst - Signet Jewellers (H.Samuel & Ernest Jones) - Watford Store Support Centre

At Signet we're accelerating our evolution to a Digital First Retailer with our Digital and Marketing teams focussed on our successful transition to a Digital first approach. We are now seeking a Customer Data Analyst to extract, analyse, validate and report on the core CRM performance metrics covering H. Samuel and Ernest Jones multichannel data.

Supporting our CRM Manager, you'll act as the subject matter expert on the enrichment and extraction of customer data from our single customer view. You'll have accountability for managing and interrogating our customer data through Big Query. Furthermore, you'll develop insight aimed to inform our decision making in our acquisition and retention strategy, driving customer lifetime value whilst providing insights to improve performance, customer experience and profitability. Adept at building successful relationships, you'll partner with other key business functions including IT, Trading and Digital Marketing.

Are you the perfect Gem?

Proven ability to analyse, interpret and mine disparate, raw data and identify actionable insights

Demonstrable working knowledge of CRM in the retail sector desirable

Demonstrable SQL query knowledge desirable

Demonstrable working knowledge of customer data platforms critical with single customer view experience and working knowledge of Exponea and adobe desirable

Demonstrable understanding of and sensitivity towards data integrity and cleanliness

Demonstrable experience of using visualisation tools: Tableau, Power BI (preferred)

JIRA ticket creation

Advanced Excel skills and good working knowledge of other MS Office programs

Strong written and verbal communication skills, with proven ability to communicate the science of data simply to others to help educate on opportunities

Proven ability to interpret and mine disparate, raw data and produce actionable insight and create function -specific dashboards and executive summaries.

Proven ability to prioritise your workload in a fast-paced environment and meet deadlines

Track record as a resourceful self-starter comfortable and able to work collaboratively

We offer a fantastic job and moreā€¦

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

*Competitive Salary

*185 Hours Annual Leave (excluding Bank Holidays)

*Generous Staff Discount across all brands

*Life Assurance

*Pension Scheme

*Real Rewards Corporate Discount

*Recommend a Friend Scheme

*Cycle to Work

*Shine with Signet - Recognition Platform

Be part of something special!

Signet is the name behind H.Samuel and Ernest Jones - so altogether, we have 350 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that's not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we're the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need

Job Details

Watford, Hertfordshire, United Kingdom