Job Details

Data Analyst & Customer Contact

£27,551 , Temporary

Posted: 22 hours ago


We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Data Analyst & Customer Contact (Excel & Consignment Tracking). This is a full time (Monday to Friday - 37 hours) temporary role for between 6 months that could be extended for the right candidate, based on their prestigious site in Batley, Leeds paying £14.32 per hour equivalent to £27551 per annum. We are looking for someone to start this role immediately. (Please note this role in the first instance will be working from home due to Covid-19 but could become office based)

You will be working as part of the Consignment Team providing support for both internal staff and the client's customer base.

Role Purpose

Working as part of the Supply Chain, the Consignment Team are responsible for providing support to our Customers, Sales Team and Asset Managers. To assist in the growth and retention of company sales by meeting effective performance targets and maximise the benefit and opportunities derived from excellent Customer relationships.

Key areas of responsibility

Accuracy of consigned records for assets in field
Process orders with accuracy, and following correct procedures
Reconcile consignment records post audit
Resolving consignment record anomalies
Establish and promote customer relationship building, providing customer focus and feedback to the established management groups
Assist in the development of a working environment, which fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvement,
Provide excellent service at every interaction
Work in partnership with Auditors, S & OP team, Asset Managers, Returns Team and Customer Service

Main Responsibilities - include but are not limited to:

Transact returns of consignment stock
Chase failed collections of replaced stock
Transact orders and invoices
Keeping consignment levels accurate
Infield Transfer of stock
Work generic outlook inbox's
Reconcile consignment records after a return or audit and liaise with Sales team to bridge any gaps
Run and provide reports
Adherence in full to Johnson & Johnson HCC standards and standards of business conduct
Develop strong working relationships with key stakeholdersSkills

You will have a proven work history in a similar role coupled with excellent communication skills
You will also have a strong eye for detail and the ability to maintain accurate records with a positive approach to problem solving working in a demanding environment.
You will have a proactive and flexible approach to work and hold the ability to look at processes and offer ideas and improvements where appropriate.
Strong Excel skills are essential in this role carrying out Pivot tables and V lookups with sumifs and producing graphs. There will be an assessment on this.
Proficiency in all MS Office and IT

Job Details

Batley, Yorkshire, United Kingdom