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Data Analyst

Gloucester, Gloucestershire, United Kingdom, £ £ 35000.00-35000.00 Annual Annual, Permanent


Data Analyst
Up to £35,000 + company bonus

I am in the market for a Data Analyst to join an exciting, growing ecommerce and retail firm in Gloucester.

This is a newly designed role that will be responsible for maximising my clients understanding of customer behaviours and providing the business with insights that can then be actioned to the benefit of further growth.

We are looking for proven analytical experience that will enable a deeper understanding of my clients customer base. The aim will be to increase repeat spend and retention rates per customer.

We are also looking for analysts that are able to reduce the time required to provide insights to the business through their experience techniques or tech abilities.

Data Analyst Responsibilities;
o Delivers concise, focused and actionable insight into the customer base for a wide set of stakeholders (Exec, Ecommerce, Brand, Merchandising and Retail store teams)
o Maintains the Customer Segmentation Model, refining the Customer segments and cohorts as required
o Measures and reports back on changes in the size and value of our Customer Segments
o Works closely with CRM Marketing channels (Email, Social, Direct Mail) to inform optimised selection of customer target lists and report back on performance
o Analyses and reports back on Customer First to Second order rate and its performance as a result of our Marketing efforts, feeding back recommendations for improvement and monitoring associated costs
o Builds a leading understanding of the Customer database focusing in on a Single view of each and every Customer, across channels.
o Prioritises and fulfils ad-hoc Customer data requests for the business as and when they arise
o Constantly reviews the companies technological capabilities in Customer data management and CRM with a view to making them industry leading
o Assists the CRM Director in conducting and collating primary and secondary research into the customer base through surveys, profiling and Customer Service feedback in order to best inform the companies campaign planning

This a truly exciting role that will be moulded around the successful candidate. If you are looking to add real value with your analytical capabilities then please do get in touch.

To apply or for more information please call Sam Mendes on (phone number removed) or email (url removed)

Job Details

Not Specified
Gloucester, Gloucestershire, United Kingdom
£ £ 35000.00-35000.00 Annual Annual