Job Details

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Data Analyst

Manchester, Lancashire, United Kingdom, £ £ 30000.00-30000.00 Annual Annual, Permanent


We are looking for a data analyst the post-holder will be required to undertake duties within a disciplined environment and demonstrate a flexible approach as required to meet business needs. The key area of focus will be to liaise with Northern Crime Reduction Team, Carlisle Support Services Operations Team, British Transport Police and other relevant agencies to identify crime trends and hotspot locations across the Northern Trains network with the aim of developing effective and strategic patrol plans to be delivered through the Travel Safe Team Leaders.

Key Responsibilities:


Shared Values: The post-holder will actively promote the company vision by embedding our shared values within all areas of activity.

Promise based culture - we will deliver on our promises

Sector based experts - we will support our team to become experts in their roles

Customers at the heart - we will put our customers at the heart of everything we do

Care passionately for all - we will care passionately for the well-being of everyone

Key responsibilities

To manage, process and comply with the General Data Protection Regulation (GDPR) for all Travel Safe Officer related data and subject access requests.
To ensure the CCTV Code of Practice & Code of Conduct Policy is complied with amongst all staff with access to systems.
To monitor performance, assess data and develop tactical patrol plans to maximise efficient and effective Travel Safe Officer deployments.
Liaise with the Regional Travel Safe Team Leaders and client to ensure seamless and agile Travel Safe Officer cover in support of Northern operations. To liaise with British Transport Police and develop coordinated patrol taskings as required. Working alongside other security providers on transport to share intelligence and tactically look for tasking opportunities to reduce crime on the Northern network and within the community\'s Northern serve.
Management of BTP NICE platform for requests directed to CSS
Create daily briefings for communication to the front line teams relevant to their respective geographical areas in a timely manner with up to date intelligence and analysis
Ethically collate evidence to support any prosecutions process as required.
To produce accurate & comprehensive statistical data, and/or reports as required including periodic reporting and participation in conference calls as required.
To perform analysis (activities and design) from all data reporting systems
Work collaboratively with the CSS support function to enhance the functionality of existing systems, including but not limited to WorkIT, Clientshare and Timegate.
Analyse Travel Safe Officer taskings and tactically task the available resources within each region to manage and mitigate risks to the client.
Provide detailed analytical reports for the client to highlight areas of concern and proactive and reactive actions carried out by CSS to protect Northern interests.
Provide detailed analytical reports of intelligence and taskings vs. manpower plan, highlight where improvements can be made and where appropriate implement these improvements in consultation with the client and Travel Safe Team Leaders and Scheduling resource.
Provide detailed analytical reports on risks to client delivery and potential solutions to mitigate these risks as well as supporting the Contract Manager in drafting mitigation plans.
To use initiative and problem-solving skills to own customer issues ensuring a positive outcome is achieved.
To regard all information provided to you in the course of your duties as confidential outside of the Carlisle Support Services - Northern contract.
To identify and make recommendations to the implementation of any necessary Travel Safe Officer changes in service delivery.
To champion safety, highlighting any areas of concern to ensure safe working practices are adhered to by proactively intervening where risk is identified.
To adhere at all times to Northern and Carlisle Support Services policies.

Performance Management & Record Keeping

Ensure that all employees are aware of their rostered shift patterns in advance with any short notice amendments being communicated directly in a timely fashion
Ensure that all officers are deployed in compliance with laid down training requirements and any relevant rules and regulations
Maintain accurate records in relation to punctuality and attendance ensuring any emerging patterns are reported to the Contract Manager
Maintain the highest professional standards as an employee of Carlisle ensuring that a total quality approach is adopted to work colleagues and clients.
Attendance and participation in regular review meetings is required

Person specification:

Experience in handling and interpreting large volumes of data essential
Experience in interpreting data and presenting it in informative ways to differing stakeholder audiences
Experience of working in a customer-driven service environment
SIA CCTV Licence.
Railway Safety Accreditation Scheme (RSAS) NPPV Level 2 vetting pass.
Railway Safety Accreditation Scheme (RSAS) Training pass (if current standard).
Satisfactory Enhanced DBS and Adverse Credit results as required by Carlisle Support Services (or equivalent)
The above accreditations provided by Carlisle Support Services will need to be met before appointment (or working towards). Failure to obtain required accreditation will lead to the discontinuation of the application process.
Able to problem solve and demonstrate solution orientation
Excellent communication skills - articulate and focused, proficient written skills, good listener
Self-motivated and able to adapt to a changing environment
Demonstrates the ability to forge and maintain relationships over the telephone and face to face
Good organisational and time management skills, with the ability to manage conflicting priorities
Competent user of IT systems
Ability to work collaboratively
Flexibility around working hours and patterns is essentialSafety Responsibilities:

It is the post holder\'s duty to:

Take reasonable care of their own health and safety and the health and safety of others who may be affected by your actions or omissions.
Only carry out work in accordance with any training, instruction or company procedure that is relevant to the role.
Inform their line manager of any health and safety problems identified by themselves, colleagues or others.
Co-operate with their manager in meeting all health and safety requirements

Job Details

Not Specified
Manchester, Lancashire, United Kingdom
£ £ 30000.00-30000.00 Annual Annual