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Data Analyst

Birmingham, Greater London, United Kingdom, £ £ 34000.00-34000.00 Annual Annual, Contract

Description:

Our client, based in Bromley, is seeking a Data Analyst, to support the organisation in fully utilising the wide range of data available across the business. You will improve the impact of their strategy, and to transform data into information, that the business can use to make more effective decisions.

Proactively use accumulated data to create single views of our customer - therefore enabling the business to use data to engage with members and non-members effectively in a personalised and relevant way in order to increase conversion and therefore income.

To build and maintain customer loyalty, utilising CRM software and all data sources (including
Google analytics, social media) to analyse customer data.

To interrogate data from other sources, creating reports on a regular basis, testing development
changes and ensuring that databases remain error-free.

Key Duties & Responsibilities:

* Develop data analysis processes and other strategies that optimise benefit from and understanding of CRM and other data sources and strategies that optimise statistical efficiency and quality

* Acquire data from primary or secondary data sources and maintain databases/data systems.

* Ensure data from secondary sources are captured effectively and in line with regulatory requirements to help improve the wider understanding of the customer.

* Implement and maintain a process to ensure that data is regularly cleansed, ensuring that reports presented accurate and up to date

* Locate and define new process improvement opportunities

* Create reports for colleagues across the business to help them make more effective decisions

* Leading organisation with utilising new data insights from CRM to develop new processes and functions.

* Help create and document system records and reporting

* Monitor and report on the performance and availability of the CRM, flagging any concerns or areas for improvement.

* Maintain Business System documentation that aids in the support of the CRM and related systems.

* Maintain and update user documentation that helps users have a "self service" approach to being supported

* Sharing knowledge and training users to make the best use of services and to adhere to IT policies

* Identify and highlight any issues or potential problems to the Business System Developer for further action

* Maintaining documentation that aids in the support of technology and data systems and helps users have a "self service" approach to being supported

* Continually improve knowledge of CRM technology and its adaptation,used in membership organisations, making recommendations as necessary to the developmental roadmap.

* Analyse existing systems and process and identify service improvements

* Ensure that technical process and procedures (such as system maintenance) are followed correctly

Essential skills & Experience:

* Previous experience of supporting a CRM system Microsoft Dynamics and Google analytics preferred

* using reporting and statistics tools

* should be familiar with accounting practices and software

* data reporting analysts work with various data base packages, from reporting tools to statistical applications

* Interpersonal skills and work well as part of a team.

* Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy

* Organised, have strong mathematical abilities

* Communicate effectively using appropriate methods and language

* Research and planning skills

* Demonstrate anti-discriminatory practice in all areas of work

* Microsoft Office power user.

* Relevant degree or equivalent

* Must have previously used Microsoft Dynamics 365 CRM system

1 year FTC role

Working from home role, offices based in the Bromley area

36 hours a week Monday-Friday

Salary: £34,000 plus London weighting allowance of £1876

Braundton Consulting is a recruitment agency recruiting on behalf of this client

Job Details

1158204118
Not Specified
Birmingham, Greater London, United Kingdom
Contract
£ £ 34000.00-34000.00 Annual Annual