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Data Analyst

London, West Midlands, United Kingdom, £ £ 20000.00-23000.00 Annual Annual, Permanent


Data Analyst MR179

Our client:

A market leader in the lock technology market throughout the Europe, providing high security keying systems. Our range of branded products encompasses master keyed cylinders with a focus on patented systems providing excellent key control. There is also an innovative range of electronic solutions available, a comprehensive range of high quality Industrial cam locks and cylinders within the range.

We are currently recruiting for the position of data analyst based in the West Midlands


The successful candidate will work within the customer service department and must be organised, methodical, have excellent customer service skills and be able to multitask.

In addition they will also be responsible for designing master key schedules for the building security industry and will work directly with the sales and production teams.

Ideally, the candidate will have the ability to think analytically, have a good knowledge of using computers, proficient in Microsoft Excel and be confident to undertake training in different internal software applications.

Main tasks & Responsibilities:


* Liaising directly with customers either by telephone, electronically or occasionally face to face.

* Responding promptly to customer enquiries, queries,

* Providing help and advice on the company's product ranges.

* Supply pricing and delivery times.

* After Sales support and registering customer complaints.

* Sending quotations to customers electronically.

* Follow up after quotations.

* Maintaining records on the CRM.

Order Processing:

* Processing orders from customers.

* Sending order confirmations.

* Communicating and coordinating with internal departments - production, quality, marketing and logistics.

* Filing orders when complete.


* Managing customer accounts

* New account applications

* Support the regional Sales Managers, pricing, samples and historical orders.

* Item creation forms for new products

* Product specification

* Master Key Calculation

* Processing Master Key documents within production

* Supporting the sales team in the specification and design of MK systems.

* Completing the complaints database.

* Archiving.

Hours of Work: 39 hours per week.
8:00am - 5:00pm Monday to Thursday.
8:00am - 4:00pm on Fridays.

If this exciting opportunity looks of interest, please get in touch with SFR Recruitment Solutions

Job Details

Not Specified
London, West Midlands, United Kingdom
£ £ 20000.00-23000.00 Annual Annual