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Job Details

Data Analyst

London, Surrey, United Kingdom, £35,000 , Permanent

Posted: 7 hours ago

Description:

BUSINESS MANAGEMENT DEPARTMENT

A data analyst is required to work within our Business Department and in liaison with our operational teams delivering contract works. Manage central programs build reports supporting the automation and improvement of the contract service delivery.

The analyst will undertake manual data manipulation and oversee automated procedures, to support the running of the operation. Critical to this role will be troubleshooting where irregularities arise with the data, working with colleagues to track workarounds, risks, issues, dependencies and delivery milestones.

This role will be responsible for identifying potential for further automated reporting, and working with the technical and contract teams to deliver this. Helping to shape continual improvement.

This role will be responsible for integrating services into outsourced providers using Service Pro, Sage EXCEl.

Experience of Looker BI tools would be an advantage.

The role is a new post will report to our Business manager and sit within the BTU Business department.

THE BUSINESS MANAGEMENT DEPARTMENT IS RESPONSIBLE FOR THE FOLLOWING BUSINESS MANAGEMENT FUNCTIONS.

SYSTEMS SUPPORT

1. SERVICE PRO CAFM OPERATIONAL LEAD AND CO-ORDINATOR FOR SYSTEM FUNCTION, DEVELOPMENT, TESTING, MAINTENANCE AND HOUSEKEEPING.

2. BUSINESS INTELIGENCE REPORTING UTILISING MSI - BI. THE DEPLOYMENT OF MANAGEMENT INFORMATION TO DIRECTORS AND THE MANAGEMENT TEAM.

3. INTEGRATIONS LEAD - THE CO-ORDINATION OF BTU SYSTEM INTERGRATIONS - SAGE, CUSTOMER SYSTEMS.

4. PORTALS - SERVICE PRO AND EGNYTE

5. CLOUD SUPPORT - BTU LEAD FOR CLOUD OPERATIONAL MATTERS

6. PHONE SYSTEM - BTU LEAD FOR PHONE SYSTEM SUPPORT, REPORTING

7. INFRASTRUCTURE - BTU LEAD FOR IT INFRASTRUCTURE, DESIGN, OPERATION AND MAINTENANCE.

8. WEB SITE MANAGEMENT - NEWS, CASE STUDIES, IMAGES,

9. LEAD ALL IT DEVELOPMENT PROJECTS INCLUDING APP'S, SOCIAL MEDIA,

TECHNICAL DEPLOYMENT

1. MOBILE PHONE DEPLOYMENT AND SUPPORT

2. TABLET DEPLOYMENT AND SUPPORT TO FIELD ENGINEERS

3. IT SYSTEM INVENTORY, ASSET RECORDS, REPLACEMENT AND REPAIR

4. PRINTERS

5. CALIBRATED TOOLS, DEPLOYMENT, CALIBRATION, REPLACEMENT AND REPAIR

CONTRACT MANAGEMENT SUPPORT

1. PRODUCTION AND MAINTENANCE OF PLANNED MAINTENANCE PROGRAMS

2. TIME SHEET PROCESSING

3. PRODUCTIVITY REPORTING

4. EVIDENCE RECORD DEPLOYMENT TO CLIENT SYSTEMS

5. CONTRACT COMPLIANCE MONITORING AND REPORTING

6. MONTHLY REPORTS

7. QUARTERLY STRATEGIC REPORTS

8. ANNUAL ASSET RECONCILIATION

THE DEPARTMENT CONSISTS OF

1. BUSINESS MANAGER ( BM )- ALEX PRINCE DEPARTMENT MANAGER

2. IT SUPPORT - 1 post

3. TIME SHEET TEAM - 4 posts

4. EVIDENCE RECORDS - 2 posts

ROLE:

WE ARE SEEKING TO EMPLOY A DATA ANALYST TO PREPARE AND PROVIDE INTELLIGENT BUSINESS REPORTING FROM OUR SERVICE PRO CAFM SYSTEM, SAGE SYSTEM AND INHOUSE DATA BASES.

The role will support the business manager preparing contract reports and the production of monthly presentations for delivery to customers by our contract management team.,

it is intended that the DATA analyst becomes a competent and advanced user of service pro our CAFM system and business intelligence tools for the support of the contract managers. BTU engineers undertake 150,000 - 200,000 inspections and repairs per year, the role will utilize our business intelligence report tools to analyse performance, interpret the results create performance reports both for internal review and external customer support.

The role will support the BM to deploy and utilize the BTU customer portal to act as a point of contact for customers and to lead customer demonstrations for portal use.

The role will support the BM to utilize customer portals, customer CAFM systems, providing compliance reports to contract managers

KEY SKILLS:

Experienced in Word, Excel, Power point, Outlook

A quick learner and confident user of bespoke IT systems

A confident communicator and willing to help, find out and solve problems

Learn to understand priorities and help the BM to meet monthly reporting timetable.

ESSENTIAL REQUIREMENTS

Analytical and interested in reviewing performance to improve business delivery

Comfortable in dealing directly with clients and staff

A team player able to help out at short notice working

Eligible to work in UK without requiring employer sponsorship

Job Details

1223289939
London, Surrey, United Kingdom
Permanent
£35,000