Job Details

Data Analyst

Basildon, Essex, United Kingdom, Permanent

Posted: 13 hours ago


Role: Data Analyst

Location: Basildon + WFH

Term: Permanent

Salary: £40,000-£60,000 DOE + benefits

This is a new and exciting role for an experienced Data Analyst to join a client in their contact centre in Basildon. The successful candidate will develop dashboards and reporting to analyse and partner with business leaders. You will be responsible for creations and amendment of performance reporting for the Ops team and utilise data to highlight trends and opportunities.

Are you a hands-on contact centre Data Analyst?

Do you have an understanding of Contact Centre metrics and KPI's?

Responsibilities of the Data Analyst:

Responsible for creations and amendment of performance reporting for the Operations team
Utilise data to highlight trends and opportunities, delivering key messages to leadership team to impact continuous improvement plans
Maintain control framework around port/dashboard design and delivery, ensuring risk mitigation and consistent delivery of MI
Develop and maintain ETL data extraction packages, focused on flexible reporting
Develop new data sources to enrich existing customer interaction insight to support customer centric processesExperience of the Data Analyst:

MI, data engineer and data insight experience preferably in a contact centre environment
Experience working with employee-based performance data, including standard deviation and other assessment methods
Experience of Tableau desireable
Experience of SSIS, SSRS, SQL, ETL packages
Experience/Knowledge of html, json, .net, JavaScript, Azure, Visual Basic, Data cubes, preferred, not essential.

Please follow the link to apply for this Data Analyst role based in Woking

Job Details

Basildon, Essex, United Kingdom