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Job Details

Data Analyst

Permanent

Posted: 21 hours ago

Description:

We're on a mission to provide our patients with healthcare that is accessible and dependable, at a fraction of today's cost. By creating a safe, efficient and convenient approach to healthcare we've already provided over 6 million consultations across the UK, Germany, France, and Ireland.

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, Commercial & Operations Specialists all work collaboratively to build a digital healthcare platform that enables our patients to find the right healthcare quickly, effectively, and discreetly so they can do more of what matters to them.

At the end of 2020, we secured a second round of investment and completed two exciting acquisitions in Germany. We're a scaleup company with ambitious growth plans. We're here because we care about healthcare and we plan to be Europe's biggest digital healthcare provider by 2025.

About the role:

The Senior Data Analyst at ZAVA will ultimately be responsible for understanding, and helping others to understand, how to optimise our product for our users and the business.

They'll create tools and dashboards that break down the key drivers of product performance in interpretable and actionable ways. They will help define our KPIs and end-to-end customer flows, and drive performance against them, by surfacing insights, supporting tactical decisions and influencing the product strategy with a compelling evidence-based narrative that's engaging to both technical and non-technical people alike.

What can you expect from working with us?

  • Knowledge Sharing - We're learning all the time (mostly from each other) because we don't work in silos. We talk, teach and ask questions - sharing knowledge so that we can all develop new skills.
  • Wide range and variety of data - From sensitive patient data to marketing and web analytics, you can expect to work with a wide range of complex data.
  • Make an impact - Leading a collaborative problem-solving process to define meaningful, relevant and easily understood KPIs around product performance, you will see the impact of your insights and the overall value to the business.
  • Trust and autonomy - You'll have the freedom to manage your own schedule and will be trusted to run projects from end-to-end. A lot of analysis will be performed in SQL but you'll also be given the flexibility to use other data tools such as Python and R - whatever you prefer using. We also welcome our employees to introduce new tools, experiences and ways of working.
  • Company wide benefits - As well as a competitive salary, you'll be offered an annual¬£500 training budget, a team social budget, Simply Health cash plan & wellbeing, a bonus scheme as well flexible & remote working opportunities (to be discussed with your manager). You'll also be offered the cycle-to-work scheme, a season ticket loan, and an office with a bike rack, showers, free fruit, coffee when applicable!
Day-to-day the work will encompass:
  • Leading a collaborative problem-solving process to define meaningful, relevant and easily understood KPIs around product performance
  • Building end-to-end product dashboards that bring these metrics to life
  • Collaborating with other team members to better understand user behaviour through experimentation and testing. Provide support on A/B and multivariate testing and other best-practice analytical techniques during the feature development process
  • Identifying tracking requirements to enable accurate reporting / measurement. Work with our developers to get these implemented
  • Helping to develop and maintain our business intelligence tool (Looker) by adding new metrics in line with emerging areas of business interest and product development
  • Analysing changes in product usage and performance to generate insights and communicate these to stakeholders
  • Inspiring others to love and use data through effective storytelling
  • Presenting insights and opportunities in a clear manner such that product design is based on objective evidence wherever possible
For this role you need to:
  • Strong SQL skills and experience working with data warehouses (preferably in AWS)
  • Confidence in managing senior (C-suite) stakeholders from across the business
  • Attention to detail - being able to identify anomalies in the data and spot trends before anyone else
  • Proven experience working with web tracking tools (Segment/GA)
It would also be advantageous to have experience:
  • Experience with Looker
  • Experience with marketing tools (AdWords, GTM etc.)
  • Mentoring analysts (whether in a formal or informal capacity)
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  • 25 days holiday + bank holidays + Birthday day off
  • Healthcare cash back plan through SimplyHealth
  • Access to SimplyHealth advice, counselling and corporate discounts
  • Free access to all services on the ZAVA website
  • Membership to Headspace (mindfulness application)
  • Remote flexible working
  • Macbook Pro
  • Modern dog friendly office with breakfast, hot drinks, bike storage and shower facilities
  • ¬£500 training budget per year
  • Company sabbatical after 2 years
  • Opportunity to work from overseas for 2 months each year
  • Opportunity to relocate to one of o ur global offices ( dependent upon meeting eligibility criteria)
  • Hiring manager screening call
  • Technical exercise
  • Panel interview
SQL, Stakeholder Management, Data VisualisationSQL, Looker, AWS

Job Details

1573419078
London, United Kingdom
Permanent