Ideal Recruit are looking for Real Time Analyst to join our clients well established leasing business based in Blackburn!
Salary: 22K - 25K
Location - Blackburn
Monday - Friday
Responsibilities
Provide on-going analysis of contact centre activity, recognising and reporting on emerging trends Optimise end-to-end performance of leads and customer lifecycle in conjunction with the Marketing Department Improve efficiency and productivity on all campaigns using projection and data quality knowledge Provide recommendations for dialler strategy, implement those recommendations and report on results Maintaining a working knowledge of dialler functionality and future developments Be a key point of contact between the business and our 3rd party contact centre platform (Connex One) Monitoring and setting team productivity and performance SLAs Develop and support reporting processes Identify, evaluate, and implement external services and tools to support data validation and cleansing Monitor and audit data quality using the proprietary CRM and 3rd party tools Provide sector and competitor benchmarking where necessary. Create reporting in Google Data Studio using Google Big Query (training is available) Query large data sets using SQL Own contact centre data control and content About you
Have existing knowledge of call centre telephony systems Know your way around the Microsoft Office suite - in particular Excel Understand OFCOM, TPS and DMA standards Have a working knowledge of SQL as it applies to contact centre analysis Are comfortable working autonomously and playing a significant role in the development of the company Enjoy learning new things and working collaboratively across departments Enjoy taking a hands-on role in the management of a business Thrive in a fast-paced environment where managing multiple projects to ambitious deadlines is the norm
30 days annual leave Rapid company expansion providing excellent development and career opportunities Excellent incentives Great Staff rates Friendly and supportive Work Colleagues and Management Regular staff socials Birthday off after 2 years plus a £100 Meal voucher Company Pension scheme For a confidential discussion contact Simone Recruit Burnley or apply online
Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.
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