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Job Details

Data Analyst

£22,000 - £25,000 , Permanent

Posted: 23 hours ago

Description:

Ideal Recruit are looking for Real Time Analyst to join our clients well established leasing business based in Blackburn!

Salary: 22K - 25K

Location - Blackburn

Monday - Friday

Responsibilities

Provide on-going analysis of contact centre activity, recognising and reporting on emerging trends
Optimise end-to-end performance of leads and customer lifecycle in conjunction with the Marketing Department
Improve efficiency and productivity on all campaigns using projection and data quality knowledge
Provide recommendations for dialler strategy, implement those recommendations and report on results
Maintaining a working knowledge of dialler functionality and future developments
Be a key point of contact between the business and our 3rd party contact centre platform (Connex One)
Monitoring and setting team productivity and performance SLAs
Develop and support reporting processes
Identify, evaluate, and implement external services and tools to support data validation and cleansing
Monitor and audit data quality using the proprietary CRM and 3rd party tools
Provide sector and competitor benchmarking where necessary.
Create reporting in Google Data Studio using Google Big Query (training is available)
Query large data sets using SQL
Own contact centre data control and content
About you

Have existing knowledge of call centre telephony systems
Know your way around the Microsoft Office suite - in particular Excel
Understand OFCOM, TPS and DMA standards
Have a working knowledge of SQL as it applies to contact centre analysis
Are comfortable working autonomously and playing a significant role in the development of the company
Enjoy learning new things and working collaboratively across departments
Enjoy taking a hands-on role in the management of a business
Thrive in a fast-paced environment where managing multiple projects to ambitious deadlines is the norm

30 days annual leave
Rapid company expansion providing excellent development and career opportunities
Excellent incentives
Great Staff rates
Friendly and supportive Work Colleagues and Management
Regular staff socials
Birthday off after 2 years plus a £100 Meal voucher
Company Pension scheme
For a confidential discussion contact Simone Recruit Burnley or apply online

Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.

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Job Details

1580310392
Blackburn, Lancashire, United Kingdom
Permanent
£22,000 - £25,000