Job Details

Lead Data Analyst

London, Greater London, United Kingdom, £30,000 - £40,000 , Permanent

Posted: 17hours ago


Lead Data Analyst
London, £30-40k (dependent on experience)
NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.
Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.
The purpose of this role is to work with the (Business) / NJC and Operations Director to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.
Reporting to the Operations Director, your responsibilities will include:
* Managing the online analytics
* Highly competent in delivering presentations.
* Regular reporting on the traffic as well as analysing the data
* Responsibility for the development of the visualisation techniques to provide meaningful insights
* Enhancing insights by merging web analytics data with additional data sources
* Pulling data with sophisticated analytics tools and reporting with strong stakeholder engagement
* Be a customer service champion and take a proactive approach to customer service management
* Managing the Aspire Assist Helpdesk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
* Maintaining existing data processes and protocols including data capture, analysis, search, reports and visualisation
* Providing first line support, including troubleshooting and training, on FreshWorks and additional informatics systems and processes to staff and customers
About You - Skills and Experience:
* Proven web analytics experience - Google Analytics/GA360, Adobe Analytics
* Proven experience with SQL
* Commercial experience with visualisation, reporting tools such as Google Data Studio, PowerBi
* Demonstrable experience managing and evolving a Business Support Team or similar
* Excellent communication skills at all levels
* Prioritisation skills and ability to meet deadlines
* Working with, challenging and improving databases and customer service software packages e.g. Templa and Freshworks
* Confident in all aspects of data analysis and be able to explain high level reports in detail
Salary and Benefits:
* £30-40k (dependent upon experience)
* Pension
* 28 days annual leave
* Additional employee scheme and incentives

Job Details

London, Greater London, United Kingdom
£30,000 - £40,000