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Job Details

Network & Data Analyst

London London United Kingdom, E1 Contract

Posted: 19 hours ago

Description:

We have an exciting new opportunity looking for a Network & Data Analyst for an initial 3 month contract based in London.

Job purpose:

Reporting directly to the Head of Infrastructure, the post holder will deliver the highest level of 3rd line technical support to new and existing customers, remotely and over the phone. This role is to work as part of the Infrastructure team; providing third line support to day-to-day operations of the client Network and Data systems and will also involve the delivery of service requests. The role requires working closely with the Senior Network and Data analysts in ensuring that a high-quality service is provided to all users of the client's Infrastructure, in accordance with defined policies, procedures and Service Level Agreements.

Skills:

Excellent IT skills, especially Microsoft Office, Outlook, Word, Excel and PowerPoint;
Problem solving skills and ability to respond to sudden unexpected demands;
Ability to analyse complex facts and situations and develop a range of options;
Methodical approach to troubleshooting technical issues;
Must be able to prioritise own work effectively and be able to direct activities of others;
Adaptability, flexibility and ability to cope with uncertainty and change;
Advanced keyboard skills, high accuracy levels;

Knowledge:

Knowledge of ticket logging systems and exposure to incident and problem management;
Good understanding of LAN's, WAN, Routing protocols;
Good working technical knowledge of proactive monitoring systems;
Experience of Industry Standard manufactures of switches/firewalls;
In depth knowledge of Change Management process / Firewall Approval Processes.

If you are interested in this post, please send a copy of your updated CV to Ben Cook on (url removed)

Job Details

1409676816
London, United Kingdom
Contract