Job Details

Quality And Performance Data Analyst

Oxford, Oxfordshire, United Kingdom, £13 , Temporary

Posted: 12 hours ago


Quality And Performance Data Analyst needed in Oxford paying £12.69per hr PAYE Ref:

This role is working full time hours on a temporary basis


  • To acquire data from primary or secondary data sources and maintain databases/data systems.
  • To identify, analyse, and interpret trends or patterns in complex data sets.
  • To design reports for the Adult and Children's Social Services Team that provide information, data, statistics, intelligence, insight and analysis on activity and performance.
  • To produce reports based around contact statistics, performance, agent performance, multimedia stats and other scorecards.
  • To support the Adult and Children's Social Services Team management team, providing insight to assist with core decisions around, cost, efficiency and business casing.
  • Provide analytical insight from the Service Improvement Log especially on avoidable contact and first contact resolution.
  • To provide relevant information to the management of individual and team productivity to ensure targets and KPIs are met by creating and populating scorecards.
  • To develop and implement databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality.
  • To provide trend analysis around customer demand profit and other key performance indicators.
  • To meet with key stakeholders as required to discuss completed reports, share findings, and identify and document action plans.

Ideally candidates will have:

  • Achieved a level 4 NVQ or equivalent
  • Numerate and analytical, with ability to develop a mixture of simple and sophisticated forecasting and headcount models.
  • Ability to analyse operations and identify areas for improvement.
  • A strong working knowledge of Microsoft Office is essential, in particular Excel and PowerBI, to an advanced level.
  • A formal qualification in customer services management or analytical reporting methodologies.

If you are interested in the role, please email your CV to quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared

Job Details

Oxford, Oxfordshire, United Kingdom