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Systems & Data Analyst

Glasgow, Lanarkshire, United Kingdom, £ £ 35000.00-40000.00 Annual Annual, Permanent


Systems & Data Analyst

Role overview

An exciting new opportunity has arisen within Matthew Algie to apply for the role of Systems and Data Analyst on a full-time, permanent basis. In your new role, you will be principally involved in the creation of business intelligence reporting to provide insight in data from company systems. You will be responsible for overseeing the development of the company's field sales and training applications & underlying SQL database. You'll assist the IT Team in providing end-user support to local and field-based staff by responding to support requests logged on the IT Helpdesk and taken over the phone. There are some limited on-call requirements to support those covering the out of hours Customer Service function.

Key Responsibilities:

Development of Business Intelligence reporting across all areas of the business in line with business needs, including development in Power BI, Microsoft SQL, Crystal Reports, SSRS & Visual Studio
Ongoing development of Training visit management application () to allow recording of customer audits and training sessions
Play a key role in the data migration to implement Microsoft Dynamics 365 within the business
Development of BI reporting on the Dynamics database based on the reporting needs of the company
Assist the Production Department in troubleshooting issues related to the IT portion of Production plant
Deliver software and system training to company employees as and when required, including but not restricted to MS Office, SharePoint, Office 365, TMS, Colos, Cim Control, Sage, eLeader, Filemaker, Jeffnet, Terminal Services, Metrix & 360.
Provide prioritised internal user support for hardware and software queries as allocated via the IT Help Desk to both LAN, WAN & remote user's using remote control software. Provide support to users on core systems including Power BI, Crystal Reports, Jeffnet, ERP, EDI, Spindle Pro, Office 365, Metrix, 360, D365, eLeader, TomTom, SharePoint, telephone system
Provide on-call telephone support to the weekend office workers and Field Service Engineers, on a rota basis



HND qualified or above in a relevant IT related discipline or relevant work experience
Demonstrable experience working in an SME IT environment.
Experience in the administration of Dynamics 365 or similar ERP
Crystal or SQL Server Reporting Services (SSRS) experience
Strong Microsoft Power BI Experience
Strong SQL query writing skills
SQL Server database administration experience
SQL Server Integration Services (SSIS)

SCADA & PLC systems support
SharePoint/SharePoint Designer/InfoPath experience

Visual Studio (C#)
Experience liaising with 3rd part suppliers/contractors
LAN/WAN Networking experience
EDI systems experience
Windows Deployment Services (WDS) & Microsoft Deployment Toolkit (MDT)
Tom-Tom Webfleet experience
Jeffnet Crystal Server Experience
Field Service and Scheduling systems experience
Finance/MRP/ERP systems experience
EDI systems experience
SQL Server database administration experience
Windows Domain Management (DNS, DHCP, Active Directory)
Office 365 administration experience

Personal Attributes:

Ability to work under pressure to meet deadlines and resolve support issues
Ability to work independently and as part of a team
Ability to be flexible to meet the needs of the team and internal customers
Good attention to detail and accuracy
Ability to follow direction and work within agreed parameters
A strong work ethic
Resilience. Able to respond professionally and courteously to internal customer issues while remaining composed.
Good listening skills
Personal motivation and enthusiasm


If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we'll be in touch as soon as we can.

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Department IT
Contract type Permanent
Hours Full Time, Monday - Friday
Salary £35,000 to £40,000
Benefits: 28 days annual leave + 4 public holidays, life insurance, private pension, healthcare plan, employee assistance programme, staff discounts and more

Job Details

Not Specified
Glasgow, Lanarkshire, United Kingdom
£ £ 35000.00-40000.00 Annual Annual