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2nd Line Support Analyst - Essex
Description
2nd Line Support Analyst - Essex - £26k-£28k

2nd Line Support Analyst required to join busy service delivery team in Essex.

In this exciting role you will be responsible for the application maintenance and support for a portfolio of applications and services used within the business. As a Senior member of the team you will perform a broad range of activities and will investigate, define and resolve complex problems as well as deputise for the Application Team Manager on occasions. You will be responsible for problem management through the information system lifecycle. You will prioritise, document and determine root causes and will implement remedies to prevent future incidents and using you ITIL knowledge you will assist with the implementation of solutions and preventative measures.

To be considered you will bring strong experience in a Support role where you have been responsible for both reactive and proactive resolution of complex problems. You will have an analytical and systematic approach to problem solving and will have a good knowledge and understanding of IT concepts and architectures. Strong prioritisation and organisation skills are required and you must also possess good communication skills and the ability to work well with both technical and non technical stakeholders.

Key Skills

- Previous 2nd line support experience
- Experience of analysing and interpreting information to develop solutions and solve problems
- Citrix Xenapp experience
- Windows Server/Desktop administration
- Relevant professional qualification e.g. MCP
- ITIL foundation or knowledge of ITIL Problem management

Based in Essex, close to Chelmsford and easily commutable from Braintree and Colchester, the successful candidate can expect a salary of between £26k-£28k plus pension and flexible working. There is also a canteen onsite and easy parking. If you are an ITIL qualified Support Analyst then apply NOW. Interviewing immediately
Job Details
Job Ref: 219872703
Hours: Not Specified
Location: Essex, United Kingdom
Working Term: Permanent
Salary: GBP GBP 26000.00-28000.00 Annual £26000 - £28000/annum pension and flexible working Annual, £26000 - £28000/annum pension and flexible working