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Application Support Analyst (2nd Line)
Description
Application Support Analyst (2nd Line)

Central London

£35,000 per annum

Permanent

We are currently recruiting for one of the largest NHS trusts in the UK with a long standing history dating back almost 900 years. My client is a leading provider of healthcare infrastructure design, build and maintenance with a focus of providing innovative efficiency improvements within the trust. The organisation provides an ethical approach with a focus on making a huge difference within the NHS. They combine exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience. The technology arm to the business provides a broad range of IT services to the trust covering desktop, email, clinical/administrative systems, network, mobility, telephony and IT training with an aim of making digital healthcare a reality.

Summary

The post holder will lead on and be responsible for the resolution of systems incidents reported via the IT Service Desk for critical Trust clinical systems. You must have an understanding of the technical complexities these systems have and be able to offer a technical response to business problems in non technical language. You will be required to perform real time diagnostic analysis (root cause analysis) to ensure that systems remain fully functional and that patient care or a service/department's ability to deliver critical functions are not compromised.

Key Responsibilities
- Testing and implementing fixes, upgrades and manage changes to Production environments - Maintaining key relationships with application stakeholders including clinical and non-clinical business leads, 3rd party suppliers and internal technical teams
- Participating in the On-Call rota
- Provide a direct point of contact for technical escalation of application Incidents (2nd line) from the IT Service Desk (1st line)
- Take action to ensure the appropriate response is provided within service level targets for all incidents and service requests received
- Refer Incidents that cannot be resolved by the Applications team to Third Party Suppliers or Project/Development teams (3rd line)
- Manage the Applications Incident queue to ensure that application Incidents are resolved within service level

Key Requirements
- Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system (ideally SQL experience)
- Knowledge and experience of dealing with escalation routes when problems or development needs arise
- Experience in 2nd Line applications support; dealing with incident analysis to identify root cause, failure mode and to establish a solution or workaround, relating to clinical applications
- Extensive experience of using and supporting hardware and software packages
- Experience in supporting a large scale, complex application systems environment
- ITIL Foundation qualification (or equivalent)

If you are interested in working for one of the largest NHS trusts in the UK making a real difference within the NHS then please apply now for immediate consideration.
Job Details
Job Ref: 219883957
Hours: Not Specified
Location: City, London, United Kingdom
Working Term: Permanent
Salary: GBP GBP - Annual Neg. Annual, Neg.