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Application Support Analyst
Radbroke. Barclays Technology Campus. Where the best talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today's demands, answer tomorrow's questions and redefine the future of finance. Role Purpose The Multi-Channel Applications (MCA) team provides L2 support for a number of critical applications used at all Barclays UK locations, including Telephony (SkyBranch), and Digital Solutions. The MCA portfolio is growing raidly, and it includes the strategic colleague facing application - FullServe. Key Accountabilities Ownership of individual Incidents, and ensuring the delivery of solutions in line with the Operational Level Agreements, and raising Problem Records when required. Take responsibility for the technical solution to incidents, and problems, reacting quickly and as necessary to live application errors to limit downtime, find workarounds, and resolve the issue. The execution of all application related activities related to the day-to-day operations of the Banks production applications related to the individual Product area. Provide Out of hours cover, Support and Live Proving. Undertakes Application Acceptance working with the development teams prior to releases so as to prevent defects being introduced, therefore reducing Incidents. Ensure documentation is completed prior to handover to MCA L2. Owner of individual Service Improvement items and supports their implementation. The delivery of documentation to agreed standards. Person Specification Java and JavaScript skills (Although this is a non-development role). Experience with SQL queries, preferably Oracle. Understanding of concepts for multi-tier applications, Web Services and FAT applications. Basic Linux commands knowledge, experience of any of ServiceNow, Splunk, Wily, AppDynamics or other such Tools are an advantage. AWS/aPaaS skills are an advantage, but not a requirement. Understand customer needs, and priorities to provide quality services. Use creative incident management skills, and able to use initiative to identify long term solutions to regularly occurring incidents. Must have the ability to articulate technical solutions to incident ticket raisers to ensure incidents are resolved closed at the first attempt. A key requirement is to keep appraised of Infrastructure and application/service enhancements in order to have the ability to support business raised incidents - Identify and contribute to continuous improvement by using your judgement to identify enhancements within the scope of the role to deliver quality to customers and communicate innovation upwards. May be required to support high severity incidents by attending major incident calls and articulating to senior stakeholders current state and proposed solutions. Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Benefits Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed. Our Culture Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here.
Job Details
Job Ref: 219874702
Start Date: Tue, 30 May 2017 23:00:00 EST
Hours: Not Specified
Location: Knutsford, Cheshire, United Kingdom
Working Term: Permanent
Salary: GBP GBP - Annual Annual