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Customer Advisor
Job Title: Customer Care Advisor
Location: Jersey
Salary: circa £20,000
Type: Permanent

My client, a company that specialises in the beauty and cosmetics market is currently looking for a Customer Care Advisor to join their Customer Care team in Jersey.

The Ideal candidate will speak fluent French as well as English.

You will be responsible for delivering customer support through various channels, helping to reduce customer issues and create a positive customer experience whilst delivering high levels of first time resolution and customer satisfaction across their Worldwide valued customer base.

Duties and Responsibilities:

* Deliver upbeat, positive and helpful resolution of customer support questions received through e-mail, phone, live web chat and social media.
* Ensure and retain accurate records on the system of all customer communication, ensuring all issues are dealt with through back office applications to provide complete traceability.
* Work with the Customer Experience Manager to develop and enhance customer first time resolution and to deliver best in class practices.
* Working on delivery issues with carrier partners and where necessary instigating refunds to customers.
* The role will involve communicating to customers located in all parts of the world.
* Ensure your personal profile within systems including: Zendesk, Vivocha and our website are up to date at all times to include your name and photograph to adhere to our policy of being 100% visible to our customers and inspire confidence in our service and business

Skills / Qualifications:

* Proven customer service skills within a customer focused environment (ideally as a Beautician or within Beauty Retail, but not essential).
* Fluency in French, is essential. This is in addition to excellent English.
* Beauty experience would be advantageous.
* Experience and understanding of customer confidentiality, processing payments and related security procedures.
* Excellent written, verbal and numerical skills as well as a strong work ethic.
* Clear, concise and professional telephone skills.
* Excellent keyboard skills.
* Ability to work to tight deadlines and manage projects independently.
* Strong MS Office skills, knowledge of Zendesk would be advantageous.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Details
Job Ref: 219884655
Hours: Not Specified
Location: Jersey, Channel Isles, United Kingdom
Working Term: Permanent
Salary: GBP GBP 2000.00-18000.00 Annual Annual