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Customer Service Desk Analyst
Customer Service Desk Analyst- Ruddington

£16,000 to £18,000 plus Benefits

About the role

We have an opportunity for exceptional customer service professional to join us in a Customer Support / Service Desk Capacity, being the single point of contact for our Client DCC (Data Communication Company), providing advice, guidance and support. DCC manage the data and communications network to connect smart meters to the business systems of energy suppliers, network operators and other authorised service users of the network. So interesting organisation to join!

This role is focussed on carefully following bespoke processes, so we are seeking applicants with good attention to detail, strong verbal and written communication skills and an aptitude for technical concepts. The role does not involve standard desktop or server support but will involve the use of bespoke diagnostic tools as they are developed. So it is more providing customer service. Full training will be given.

The role is based in Ruddington and we work various shifts between 8am and 8pm Monday to Friday. 37.5 hours a week. We also ask you to work 1 weekend in 4 and you'll get time back in lieu for this.

About Capita | DCC

We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

Smart meters are the next generation of gas and electricity meters and offer a range of intelligent functions. For example, they can tell you how much energy you are using through a display in your home. They can also communicate directly with your energy supplier meaning that no one will need to come and read your meter in future.

What you will do:

- You'll deliver outstanding customer service standards by answering all queries promptly, remaining approachable, courteous and professional at all times.
- Proactively manage customers' expectations through either resolution or by updating them on progress of their outstanding incidents/requests.
- Respond to calls both on the telephone but also via email and ensure that all systems are kept up to date
- Ensure that all cases owned are resolved and that our customers are pleased with our service!

Your experience will include:

- Background in Service Desk, Customer Service and/or Service Management environments.
- Strong aptitude for technical concepts.
- Experience of working processes and call handling
- Ability to communicate with all levels of the organisation.
- Uses own initiative.
- Excellent interpersonal and customer service skills, written and verbal.
- Flexible to new technologies.
- Ability to work under pressure.
- Very good organisational skills and attention to detail.
- Smart and presentable.
- Ability to work effectively as a member of a team.
- Excellent timekeeper.
- Ideally have an understanding of ITIL and / or working knowledge of remedy
- Willing to undergo security checks if successful

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Job Details
Job Ref: 219883994
Hours: Not Specified
Location: Ruddington, Nottinghamshire, United Kingdom
Working Term: Permanent
Salary: GBP GBP 18000.00-18000.00 Annual + Benefits Annual, + Benefits