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Helpdesk Support Analyst
Description
A fantastic opportunity has arisen for a Helpdesk Support Analyst / IT Support Technician to join a Microsoft Gold Partner Herts/Middlesex/North London borders EN6.

The role
As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support at the highest quality. The role requires you to deal with client issues primarily via telephone and remote assistance, with occasional onsite support.

What you'll need
18 months experience ideally within a network consultancy environment with experience delivering network and application support to clients.
Windows Server from 2008 onwards with general administration of Active Directory, Group policy etc.
Windows XP, 7, 8 and 10.
Microsoft Exchange 2010 To Date - basic administration, creating and removing user accounts.
Microsoft Office - must be a competent user to be able to provide end user support.

About you
You will be organised with an ability to prioritise your workload and use your initiative. You'll need a proactive approach and a keen eye for detail, able to resolve problems quickly and communicate your findings to people of all skill level.

The company
Established for 15 years, we provide outsourced IT Services to small and medium sized businesses around London and the South East. The services offered include IT support, implementation, hosting and cloud based services and business software implementation services. The company has an enviable client retention record due to the quality of service provided.

Why work for us?
The company invests in its staff to make sure they are suitably qualified by way of a structured training and qualification procedure. Individual progression is encouraged by way of offering more responsibilities to individuals and you will benefit from two reviews in the first year. In addition to career progression, you will also be rewarded with an excellent salary package, 4 weeks holiday and medical cover after 2 years of employment
Job Details
Job Ref: 219872513
Hours: Not Specified
Location: Potters Bar, Hertfordshire, United Kingdom
Working Term: Permanent
Salary: GBP GBP 24000.00-28000.00 Annual £24000 - £28000/annum Annual, £24000 - £28000/annum