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IT Helpdesk Support Analyst
An exciting opportunity has arisen for a proactive, self-motivated individual to join our busy IT Department as a Help Desk Support Analyst based at Shoreham.

The core business systems are based upon IBM's AS400, supported by a Microsoft Windows Infrastructure across 9 sites. This includes user support as well as installation; deployment and maintenance of hardware, software, printers and mobile devices.

These systems are being managed by the Network & Support team who ensure ongoing operations are maintained with 24x7 systems availability. Any skills, qualifications or experience in the above will be beneficial.


• Hours: 37 ½ hours per week

• Rolling Shift Pattern: One week 8:00am - 4:30pm/One Week 9:30am - 6pm

• Will be based at our Shoreham Site 3 days a week and our Crawley site 2 days a week Experience • A minimum of 1 year in an IT technical Helpdesk / service oriented environment.

• Education

• Will be educated with a HNC in Computing & IT, CompTia A+ certification or a similar discipline.

Competencies Essential:

• Good all round understanding and Knowledge in building computer hardware and installation of software systems and programs.

• Good knowledge in installation and configuration of various operating systems (Windows XP, 7, 8, 10, IOs, Android), MS Office Suite (2003, 2010, 2013 and above), Active Directory, Anti-virus software (Symantec, McAfee, Webroot, etc.), Email software (Exchange 2003, 2010).

• Good keyboard and mouse skills.

• Strong communication skills.

• Good understanding of how a business functions and the interaction between departments.

• Applicants must have a full clean UK driving license Desirable:

• Basic understanding of networks

• Knowledge various operating systems and PC based office systems would be expected.

• Ability to install and administer computer hardware and software.

• A detailed knowledge of software applications such as word processors, spreadsheets, databases and networks, particularly with regard to an organisation's use of these systems.

• The ability to get on and work without constant supervision and often with minimal supervision.


• Company Pension

• Life insurance

• Perk box

• Employee discounts scheme

Job Type: Permanent

Required experience:

IT technical Helpdesk / service oriented environment: 1 year
Education: 1 year
HNC in Computing & IT: 1 year
Job Details
Job Ref: 219872596
Hours: Not Specified
Location: Shoreham-by-sea, Sussex, United Kingdom
Working Term: Permanent
Salary: GBP GBP - Annual Annual