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Junior Data Analyst (Resource Planning)
Description
Junior Data Analyst (Resource Planning)

ResQ is a specialist contact centre who work on behalf of some of the UK\'s largest brands. Our people are what makes ResQ excellent, they give us our unique point of difference. With a willingness to make things great, work hard, be inventive and to celebrate success by doing the right things for their fellow team members, the customers and our clients.

You have the opportunity as an energetic individual to join one of our fantastic Sales Teams here at ResQ Hull. You will be welcomed into a very warm established company working with great people and the opportunity for great career progression, as well as first class training and constant mentoring from your Team Leader and Supervisor

Position: Resource Planning Analyst
Location: Hull (Commutable from Scunthorpe, Grimsby, Hornsea and surrounding areas)
Job Type: Full Time, Permanent
Salary: Negotiable Based on Experience

About the role:

- Create forecasts of future customer volumes - both long term and short term - based on historical data and knowledge of future client activity, with the aim of maximising forecast accuracy
- Estimate future resource requirements - both long term and short term - based on forecasts and performance targets agreed with ResQ management and client contacts
- Track details of customer-facing staff using the appropriate tools, including hours of working, holidays, and within day activity
- Authorise annual leave based on processes agreed with operation
- Design optimum shifts for operation so that client commercial KPIs are achieved
- Provide comparisons of future resource requirement and estimated actual staffing levels - at weekly, daily and interval timescales
- Provide advice on the actions to take to ensure client goals are achieved - such as recruitment, changes to shifts, and short-term actions involving overtime, breaks and meetings
- Provide information and analysis to clients as requested
- Ensure that workforce management system (Teleopti) and related tools are kept up-to-date with all of the latest resource planning information
- Any other analysis or administration work as directed by your line manager

Essential Skills / Experiences:

- Strong understanding of Microsoft Excel, including formatting, functions and pivot tables
- Attention to detail
- Experience of presenting findings, influencing others to accept recommendations
- Excellent written and oral communication skills
- Ability to work well under pressure in a fast-paced environment

Desirable Skills / Experiences:

- Proven Management Systems (such as Teleopti, NICE IEX WFM, Aspect Workforce Management)
- Ability to design a shift pattern efficiently that closely matches customer demand
- Experience of extracting information using database queries
- Experience of automating
- Excel spreadsheets using VBA Qualified to at least good \"A\" level standard experience in and understanding of advanced Customer Services

You may have experience of the following: Resource Planning Analyst, Junior Resource Planning Analyst, Assistant Resource Planning Analyst, Junior Data Analyst, Assistant Data Analyst, Junior Planning Analyst, Assistant Planning Analyst, Data Analysis, Junior Resource Analyst, Assistant Resourcer Analyst, etc

This vacancy is being advertised by EasyWeb Recruitment, the UK\'s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Job Details
Job Ref: 447333694
Hours: Not Specified
Location: Kingston, Sussex, United Kingdom
Working Term: Permanent
Salary: British Pound . GBP British Pound . GBP - Annual Annual

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