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Job Details
Job expired
Pre-Site Customer Co-ordinator
Description
The Role
We have an opportunity for a Pre-site Customer Co-ordinator to work within our Planning function. Reporting to the Office Manager, you will maximise the available resources enabling yourself in delivering our customer service excellence.

The Person
We are looking for someone who is enthusiastic, keen to learn, and who will be flexible to work within the wider operational support function. Previous experience of working within a Customer Service function is essential.

Purpose of the role
The Pre-site Customer Coordinator will be expected to manage the pre-site process making sure the pre-site resources are maximised and efficiently used.

Key accountabilities
*Manage the pre-site process for Services and Street Lighting
*Make initial contact with the customer, explaining the process/determining if the sites are ready.
*Manage 2nd and 3rd pre-sites to ensure work is ready for programme date
*Manage and update the pre-site schedules
*Log all pre-site information (Street lighting and Services) for both outgoing and incoming jobs
*Liaise with customers and clients with updates confirming arrangements.
*Assist the Planning Team
*Update all systems
*Respond to Customers and Clients enquiries in a timely fashion in an attempt to appease customers and improve perception.

Hours of Work
Your working hours will be 40 hours from 8am to 5pm though some flexibility will be required to cover shifts within the working window of 7am and 5pm.

About Excalon
Excalon is a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. This position offers excellent opportunities for personal development and to grow with the business.

Applicants must have the following skills and experience:

*Excellent attention to detail
*Excellent IT and numerical skills
*Highly organised with the ability to work on own initiative
*Trustworthy and reliable
*Experience of managing and developing teams
*Demonstrate planning experience within the utilities sector
*Strong communication skills Verbal/Written
*Proficient in the use of MS office suite
*The ability to build robust relationships across all departments to ensure delivery of performance excellence as part of the broader Excalon team.
*Utility administration would be desirable but not essential

If you wish to be considered for our Pre-site Customer Co-ordinator opportunity click 'apply'. You must be eligible to work in the UK
Job Details
Job Ref: 219873391
Hours: Not Specified
Location: Lancashire, United Kingdom
Working Term: Permanent
Salary: GBP GBP - Annual Annual