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Senior Customer Relationship Analyst
Description
Senior CRM Analyst

West London - Between £40,000 & £50,000 - plus 30% Bonus

InterQuest Recruitment are proud to be recruiting for one of our most valued clients. A leading name in the retail industry.

The Role:

To provide ongoing data analysis, reporting and insight on existing CRM programmes and customer behaviours within the customer database

Responsibilities:

*Provide data extraction, analysis, reporting and insight to maximise customer lifecycle value (including propensity modelling and insight work for key stakeholders in commercial and marketing)
*Work with external agencies and suppliers to ensure delivery of any supporting analysis and data-related work.
*Support the CRM team to leverage insight in order to maximise key campaign metrics (e.g. engagement and conversion KPIs,)
*Support the ongoing use, development and enhancement of the CRM Database (including Segmentation mapping, vision metrics etc)
*Provide accurate and timely outputs

Knowledge:

*Experience of setting up automated reporting and providing insight.
*An appreciation of the bigger picture: how analytics fits in with customer behaviour
*Proficiency with Excel / Access for data manipulation
*Highly organised & process driven
*Ability to communicate insight to multiple stakeholders
*Strong attention to detail
*Bachelor's degree (Experience or background in analysis / statistics desirable)
*Experience or background in analysis / statistics desirable
*SAS & SQL experience to expert level

Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.
Job Details
Job Ref: 219883885
Hours: Not Specified
Location: City, London, United Kingdom
Working Term: Permanent
Salary: GBP GBP 40000.00-50000.00 Annual Annual