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Service Desk Analyst / IT Support Engineer
Job title: Service Desk Analyst

Location: Milton Keynes

Salary: £17,000 - £24,500

Job Role

Do you have a passion for all things techie?

Do you want to become a part of a fast growing, privately owned company with a culture of having fun in the work place?

If so, our client may have a place for you!

As a core member of the technical team your aim will be to resolve support calls at your first point of contact from the customer. In all cases you will see incidents you log through to resolution even when escalating calls to more senior technicians. Working within our existing Service Desk team we are looking for an engineer with a strong eye for details, lofty standards and a can do attitude.

Key Responsibilities

- This fantastic opportunity allows you to get involved with fixing and maintaining varied customer solutions.
- Provide awesome support to Silverbug customers
- Resolve web based and phone requests via Connect wise (our CRM), phone, Remote desktop and other tools.
- Ensure all tickets are managed within service level agreements and KPI's.
- Manage escalations to other support teams
- Speak to users about technical issues in a way they can understand
- Have a blast making one of the fastest rising MSP companies even better

The Candidate

- Education in computing science and/or can demonstrate experience in a range of computing areas: hardware, operating systems, servers and networks
- Customer Service experience (telephone)
- Ability to work in pressured environment
- Experience of working successfully within a team
- A real thirst for technical knowledge
- A desire to progress your career
- Effective troubleshooting methodology
- Excellent problem-solving abilities and tenacity

Package & Benefits

- Access to CBT Nuggets & Plural sight - a comprehensive training resource with videos, tutorials and mock exams in an enormous amount of different fields
- Using the above resources engineers are encouraged to pass both CompTIA & Microsoft exams and given time during work to dedicate to studying in a study room we have on site.
- Access to Perkbox - Allows you to get weekly offers on money saving vouchers and exclusive discounts from well-known brands.
- Membership to a Pay care Health plan. Allows you to recoup the costs of dental & optical work as well as specialist consultations and much more.
- Auto-enrolment into a pension
- Access to Childcare vouchers
- As the sponsor of Wolves Football Club Silverbug employees have exclusive access to match tickets.
- Pool table and Ping Pong table on site.
- Gaming room on site with Xbox 360 and PS3.
- Secure onsite parking.


Our client provides you with the training and put you on a path to get you where you want to go! Paid 12 days training every year! With access to an online training portal with thousands of courses available. All the below and more will be provided as part of your personal development plan at the University:

- CCNA (Cisco Certified Network Associate)
MCSE (Microsoft Certified Solutions Expert)
- MCSA (Microsoft Certified Solutions Associate)
- CompTIA Network+
- CompTIA A+
ITIL Service Operation
- ITIL Foundation

Our client have been recently accredited as a Microsoft Gold Communications and Cloud Accelerate Partner, allowing them to continue being a lead in supplying Microsoft Lync, Office 365 and being the 4th largest Microsoft Azure integrator for small and medium business in the UK.

As an innovative, dynamic technology company, they serve an array of industry leading customers and we strive to new standards in the IT world. As a privately owned company, they have grown since its client base rapidly since it was established in 2002.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: IT Infrastructure Manager, IT Technician, IT Support Manager, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, Support Technician, IT Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Technical Infrastructure Support, IT Infrastructure Coordinator, IT Support Coordinator, IT Helpdesk, IT Support Coordinator will also be considered for this role.
Job Details
Job Ref: 219883951
Hours: Not Specified
Location: Milton Keynes, Buckinghamshire, United Kingdom
Working Term: Permanent
Salary: GBP GBP 17000.00-24500.00 Annual Annual