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Service Desk Analyst
Description
Service Desk Analyst - Permanent - Billingham

Service Desk Analyst to work on mainly 1st and 2nd Line issues. You should be educated to HND level or equivalent in an IT related subject with a detailed knowledge of PC operating systems. Holding ITIL Foundation accreditation is desirable

Service Desk Analyst Skill Set:-

- Exposure to the following technologies is desirable: Citrix Presentation Server and Xenapp, Cisco VOIP phones, Basic Networking, Windows 8 /8.1, Office 2010 / 2013, Active Directory administration and using Remote Control software applications such as PC Anywhere / VNC.
- An understanding of TCP/IP and DHCP/DNS.
- Experience with PC`s, laptop, Printers & Scanners including troubleshooting, fault diagnosis and part replacements.
- Experience working within a ServiceDesk function and an understanding of ticketing, escalation processes and SLAs.
- Able to prioritise/multi task.

Service Desk Analyst key responsibilities of the role are:-

- This role will see you involved in aspects of Incident Management, via the Service Desk, and work closely with users to enable them to continue working.
- Receives and handles requests for support following agreed procedures for all members of staff at the Billingham office & Head Office, as well as providing telephone and remote support to staff at regional offices.
- Responds to requests for support by providing information to enable problem resolution which includes but is not limited to; Desktop support, applications support, network support, hardware fault diagnosis and telephony issues and promptly reallocates unresolved calls as appropriate.
- Responsible for routine maintenance tasks such as backup tests/checks, checking logs and updates.
- Support the ServiceDesk Manager in ensuring a high level of service is provided to end users and that tickets are responded to in a timely manner to agreed SLA`s.
- Hardware/software installations using supplied instructions and tools.
- Able to provide feedback to the ServiceDesk Manager regarding issues and ideas to improve support offered to users
- Carrying out office/desk moves

Provide support to other teams within the IS department when required which may include out of hours work.

UK driving license and car will be required.

Candidates must be eligible to work in the UK.

Service Desk Analyst - Permanent - Billingham

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Job Details
Job Ref: 219883943
Hours: Not Specified
Location: Billingham, Yorkshire, United Kingdom
Working Term: Permanent
Salary: GBP GBP 18000.00-22000.00 Annual Benefits: Excellent Annual, Benefits: Excellent