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Service Support Analyst - 1st/2ndLine
Description
This is purely a 1st/2nd Line Help Desk role, providing support by telephone, email and remote log-in to business-users' desk top and mobile IT application needs.

Very busy desk supporting 4000+ remote users UK-wide, and some 50 locally in the HQ offices.

You will have an excellent customer-service focus aligned with professional telephone manner and first-class written & spoken English communication skills.

The team is currently six strong and the Help Desk provides cover from 08:00 until 18:00 Monday to Friday on a split shift pattern, 08:00 until 16:00 or 10:00 to 18:00.

Weekend on-call rota rotates every 7 weeks when you will provide support remotely via laptop & mobile telephone from 08:00 to 18:00 on the Saturday and Sunday. You will receive additional payments for this.

Technically, you will provide support to users in a Microsoft Windows 7/8 environment, across desktop, laptop & mobile devices. Microsoft Office 2010 and a number of financial & business specific applications. Strong experience in the day to day use and administration of Active Directory is absolutely pre-requisite.

Non-essential, but previous experience of working within an ITIL Incident, Problem & Service request framework will be advantageous as they are moving from a traditional IT Help Desk environment to an ITIL Service Desk model.

The working environment and location are excellent. Offering a fantastic, modern, bright working environment a short walk (5 minutes) from Surbiton mainline train station and with a wide selection of supermarkets, coffee bars and restaurants in very close proximity.

It is an executive HQ environment, so smart business dress is the order of the day. No dress down.

The site is in easy commuting distance of Kingston, Wimbledon, Sutton, Tolworth, Esher, Berrylands, New Malden, and only 18-20 minutes out of London Waterloo or 15 minutes out of Clapham Junction for those that fancy an easy commute out of London, going against the rush.

Please note the salary and location. Many of the previous applicants when contacted found the location or salary did not meet their requirements.
Job Details
Job Ref: 219883966
Hours: Not Specified
Location: Surbiton, Surrey, United Kingdom
Working Term: Permanent
Salary: GBP GBP 25000.00-25000.00 Annual + On-Call + Benefits Annual, + On-Call + Benefits