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Software Support Analyst
Description
Software Support Analyst

A bespoke software solution company based in Eastleigh is looking for a Software Support Analyst to join their growing team.

This role will suit someone ideally from a Software support or Application support background, who has a logical approach to software issues and problem solving.

The Software Support Analyst will ideally have the following skills and experience:

- Technical customer service / software support experience
- Hands on experience with MS Office applications and Microsoft SQL
- Experience in working in a busy support desk in a customer focused environment
- Supporting external customer in a Service Level Agreement based environment
- Awareness of customer satisfaction and the importance of customer service

The successful Software Support Analyst will be required to:

- Log, diagnosis and resolve 1st -3rd line support issues
- Respond to customer's queries and issues in a professional and timely manner
- Troubleshoot technical support issues via phone or email
- Escalate issues in line with company's Service Level Agreements

This role is paying a salary of £27,500 per annum plus a bonus scheme and pension.

Please send your CV for immediate consideration to *************************** or call ************ for more information.
Job Details
Job Ref: 219883982
Hours: Not Specified
Location: Eastleigh, Hampshire, United Kingdom
Working Term: Permanent
Salary: GBP GBP 23000.00-27500.00 Annual + Benefits Annual, + Benefits