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Technical Support Analyst
Description
Our client is the world's largest automotive service organisation, providing solutions to their clients at every stage of the vehicle lifecycle. Through their unique insight, based on data spanning the wholesale, retail and consumer sectors, they help dealers, manufacturers, fleet and leasing companies to boost the value of their assets from cradle to grave, improving performance and profitability at every stage.

In the UK, they provide inventory, financial, media and retail solutions to its clients throughout the automotive ecosystem. Their brands in the UK include Manheim, Dealer Auction, Movex, NextGear Capital, Motors, Modix, CloseIt, Xtime, WeWantAnyCar and Money4yourmotors. The group employs more than 2,300 team members in the UK and works with thousands of clients, including every one of the top 20 franchise dealers, more than 90 percent of independent dealers, all of the top seven car supermarkets, every major vehicle manufacturer, and eight of the top 10 UK leasing companies.

About the Role

Their Technical Support Team in Bury is the point of escalation for the Customer Support Team and the Internal Operations Team. They are responsible for investigating and resolving issues where possible, identifying issues for escalation to their Development Team, and also for completing scheduled system upgrades.

They are now looking for a technically motivated and customer focused Technical Support Analyst to take responsibility for resolving technical issues, change requests, server upgrade deployments and responding to customer queries, ensuring the highest level of customer satisfaction at all times. You will work collaboratively with a wide range of internal and external stakeholders, reviewing and providing feedback on customer queries and advising other Technical Support Analysts in troubleshooting techniques.

About You

With an excellent standard of customer care, you will have good communication and telephone skills with the ability to converse at all levels. A strong team player, you will have experience of working in a service desk environment and have a good standard of IT knowledge.

Knowledge of ITIL competencies and ServiceNow would be advantageous as would experience of Microsoft Office, IIS, T-SQL, Basic VB.Net and Cisco.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email
Job Details
Job Ref: 219872598
Hours: Not Specified
Location: Bury, Lancashire, United Kingdom
Working Term: Permanent
Salary: GBP GBP - Annual Annual