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Trading Support Analyst (Equities)- Financial Services- London
Description
I am looking for a Trading Support Analyst to join a top financial services organisation based in London.

Key Responsibilities:

Maintains regular contact with the end users by way of proactive visits to train and aid the resolution of issues

Analysis of end user queries, using technical skills to identify the nature of the issue and possible solutions

Receives customer raised issues (via email and telephone) and enters on the internal call logging system

Works to resolve incidents immediately, either independently or by passing to the appropriate team to achieve swift resolution whilst ensuring ownership throughout

Adheres to "best practice" for client communications and call progression

Experience Required:

Practical understanding of financial markets (Equities and derivative), how they are traded, how they are used by market participants and the terminology used by traders

Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure

Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to users

Co-operative approach to working with team members and other departments

Able to view situations from a customer perspective and act accordingly

Permanent £40,000-£45,000

Location- London

If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.

Many thanks,

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
Job Details
Job Ref: 219544156
Hours: Not Specified
Location: London, United Kingdom
Working Term: Permanent
Salary: GBP GBP 40000.00-45000.00 Annual Annual